Customer Service
Shipping Information
We process and ship orders promptly to ensure your Tamiya parts and kits reach you as fast as possible.
- Standard Processing Time: 1–2 business days.
- Courier Partners: J&T Express, LBC, or local express riders.
- Estimated Delivery: 2–4 days for Metro Manila; 5–8 days for Provincial areas.
Order Tracking
Once your order is dispatched, you will receive an email and SMS update containing your tracking number and courier details.
You can track your package directly through our courier partner's portal using the provided tracking code. If you face any delays, feel free to contact our support team.
Payment Methods
We offer convenient and secure payment options for all orders:
- GCash / Maya (E-Wallets)
- Bank Transfer (BDO / BPI)
- Credit / Debit Cards (Visa & Mastercard)
- Cash on Delivery (COD) (Selected nationwide locations)
Returns & Refunds
Your satisfaction is essential to us. We accept returns or replacements under the following guidelines:
- Eligibility Period: Within 7 days upon receiving your package.
- Conditions: Item must be unused, unbuilt, and in its original sealed box/packaging.
- Proof Required: Clear photo/unboxing video showing any defective or incorrect item.
Frequently Asked Questions (FAQ)
Q: Are all products 100% authentic Tamiya?
A: Yes! All kits, chassis, motors, and upgrade parts are 100% genuine original Tamiya products.
Q: Do you sell original or modified race motors?
A: We stock both official factory-sealed Tamiya tuned/dash motors as well as authorized performance parts.
Q: Can I change or cancel my order?
A: Orders can be updated or canceled within 2 hours of placing them by contacting our customer service team immediately.
Privacy Policy
At Tamiya UnderGround, we value your trust and are committed to protecting your personal information.
- Data Collection: We only collect information necessary to fulfill your orders (Name, Delivery Address, Phone Number, and Email).
- Data Usage: Your contact details are strictly used for order updates, shipping fulfillment, and account verification.
- Third-Party Sharing: We never sell or share your personal details with third parties, except with our trusted logistics and payment gateway partners required to complete your delivery.
Terms & Conditions
By browsing or placing an order on our store, you agree to the following terms and guidelines:
- Product Availability: Items placed in your cart are not reserved until payment is completed or confirmed.
- Pricing & Errors: Prices are subject to change without prior notice. We reserve the right to cancel orders arising from misprinted prices or stock miscalculations.
- Fair Usage: Tamiya UnderGround reserves the right to decline service or orders suspicious of fraudulent activity.
